Use timetoreply to measure and improve the most vital for any business, your team's’ email.
timetoreply will tell you: how quickly and effectively your Sales teams are replying to leads, and give you their critical timetoreply Ratio score. It will also tell you how effectively your customer facing & supplier management teams are dealing with enquiries and gives insights into the strength of these relationships.
timetoreply also gives your management teams actionable insights into internal email communication patterns and habits between key teams that are critical to, and drive your business.
Uniquely, timetoreply measures individual mailbox / agent performance, shared & group mailbox performance AND shows you how each team member contributes to the workflow through these mailboxes.